Frequently Asked Questions

What is an eSIM?

An eSIM, or embedded SIM, is a small chip inside your phone that operates similarly to NFC chips used in payment technologies like Apple Pay and Google Pay. Unlike traditional SIM cards, no physical swapping is needed. The eSIM’s data can be rewritten, allowing you to change network operators via a simple phone call. This technology enables quick and easy additions to a data plan, connecting your device to a mobile network within minutes. Developed by GSMA, the eSIM is a global standard that stores your phone number, subscription packages, and network settings.

Q: What Apple devices support eSIM technology?

A: The following Apple iPhone models are compatible with eSIM:

• iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max
• iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max
• iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max
• iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max
• iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max (Note: iPhone 11 supports Dual SIM with nano-SIM and eSIM, but it is not compatible with existing micro-SIM cards.)
• iPhone XR, iPhone XS, iPhone XS Max
• iPhone SE (2020)

Q: What Android devices support eSIM technology? A: The following Android devices are compatible with eSIM:

• Gemini PDA
• Google Pixel Series: Pixel 5, Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 4a 5G, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 2, Pixel 2 XL
• Huawei P40, Huawei P40 Pro
• Motorola Razr 2019
• Palm
• Samsung Galaxy Series: Galaxy Fold, Galaxy Note20, Galaxy Note20 5G, Galaxy Note20 Ultra, Galaxy Note20 Ultra 5G, Galaxy S20, Galaxy S20 5G, Galaxy S20 Ultra, Galaxy S20 Ultra 5G, Galaxy S20+, Galaxy S20+ 5G, Galaxy Z Flip, Galaxy Z Flip 5G

What services can be used with AH TravelSim?

AH TravelSim is available in two versions: a data-only version and a version that supports both voice and data. The data-only version is restricted to internet use, while the other version enables voice calls, SMS messaging, and data use.

How do I purchase data plans for AH TravelSim?

Our company offers a wide range of prepaid data and voice plans tailored to the specific needs of international travelers. You can select plans based on the country you are visiting and your data needs. These plans can be purchased directly from us, ensuring you have the right coverage for your journey.

How do I activate the eSIM?

Upon purchasing AH TravelSim, you will receive a QR code via email. To activate your eSIM, scan this QR code with your phone’s camera. This will install the TravelSim on your device and activate it immediately. Should you encounter any issues, our customer care is available 24/7 to assist you. Please note, the eSIM can only be scanned once and cannot be re-scanned if deleted or removed.

What will my mobile number be? Can I use my existing mobile number?

You will be assigned a new U.S. phone number. However, your existing mobile number will remain active, allowing you to choose which number to use for outgoing calls. Incoming calls can be received on both numbers, ensuring you don’t miss any calls on your existing number.

What is the validity of the data plan?

The validity of each data plan varies. Specific details, including the validity period, are clearly stated when you choose a plan. Understanding this timeframe is crucial to ensure you have service throughout your travel. For any clarifications, our customer support is ready to assist.

How do I top up my plan?

You can top up your plan directly through our website. If you encounter any issues, please contact us via email at support@etravelsim.com with your order number, and we will promptly assist you.

Which countries are covered by AH TravelSim?

The countries covered are specified in each plan. It’s important to choose a plan that includes all the countries you intend to visit to ensure seamless connectivity.

Should I buy my AH TravelSim before traveling or after I arrive?

We offer the flexibility to purchase your AH TravelSim both before your trip or after arriving at your destination, depending on your preference for convenience or immediate needs.

Can I use the same AH TravelSim in different devices?

Once the AH TravelSim is installed and activated on a device, it is not transferable to another device. It is recommended to choose your device carefully to ensure continuous and secure connectivity.

Is the Huawei P40 Pro+ compatible with eSIM?

No, the eSIM is compatible only with the Huawei P40 and P40 Pro models.

Are customers allowed to use their mobile hotspots with unlimited data plans?

Our unlimited data plans are intended for individual use on a single device and do not support mobile hotspot functionality. For hotspot needs, we offer specific plans designed to accommodate this feature.

What is the fair usage policy for unlimited plans?

Our eSIM plans include unlimited data, but a Fair Usage Policy may be applied by the network provider to maintain optimal performance across all users.

Do I need to submit any documentation?

No documentation is required at the time of purchase. However, for security reasons, additional identity verification may be requested for transactions deemed suspicious or potentially fraudulent.

Why is using eSIM better than using public WiFi while traveling?

eSIM technology is more secure than public WiFi, which often lacks encryption, making it vulnerable to security breaches. Using an eSIM ensures your data is transmitted over encrypted cellular networks, offering enhanced security and reducing the risks associated with public WiFi.